PetMax will accept returns within 30 days of your purchase. All returned or exchanged item(s) must be in it’s original packaging with all original tags. In the event that your order needs to be returned or exchanged, you the purchaser, are responsible for the return postage. Upon the arrival of a returned product, your chosen method of payment will be credited with the exception of the original shipping charges. In the event that shipping charges do not apply, a restocking fee will apply. If a store credit is requested in lieu of a refund, our customer service representative may waive the restocking fee at his or her discretion.